Política de envío
Ozenluna Beauty Shipping Policy
At Ozenluna Beauty, we strive to deliver your handmade, organic beauty products as quickly and safely as possible. Here’s everything you need to know about our shipping process:
1. Shipping Locations
We currently ship to "the United States and Canada, . If your country is not listed, please contact us at Support@ozenlunabeauty.com to inquire about availability.
2. Processing Time
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All orders are processed within 1-3 business days (excluding weekends and holidays).
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During peak seasons or promotions, processing times may be slightly longer. We appreciate your patience!
3. Shipping Options and Costs
We offer the following shipping options:
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Standard Shipping: 5-7 business days – $5.99 or Free on orders over $100.
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Secure Shipping: 5-7 business days – $12.99"].
4. Order Tracking
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Once your order is shipped, you will receive a confirmation email with a tracking number.
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Use this number to track your package through our carrier’s website.
5. Shipping Delays
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While we do our best to ensure timely delivery, delays may occur due to carrier issues, customs, or unforeseen circumstances (e.g., weather).
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Ozenluna Beauty is not responsible for delays caused by third-party carriers.
6. Damaged or Lost Packages
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If your package arrives damaged or is lost in transit, please contact us within 7 days of delivery at [insert email].
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We will work with the carrier to resolve the issue and ensure you receive a replacement or refund.
7. International Customs and Duties
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International orders may be subject to customs fees, taxes, or import duties. These charges are the responsibility of the customer and are not included in the product or shipping costs.
8. Contact Us
If you have any questions about your order or our shipping policy, please reach out to us at:
Email: Support@ozenlunabeauty.com
Thank you for choosing Ozenluna Beauty. We appreciate your support and can’t wait for you to experience the glow of our handmade, organic products!