Refund Policy

Ozenluna Beauty Return Policy

At Ozenluna Beauty, we strive to ensure you love every product you purchase. However, if you’re not completely satisfied, we’re here to help.

1. Eligibility for Returns:

• Products must be returned within 30 days of purchase.

• Items must be unopened, unused, and in their original packaging with all seals intact.

• Proof of purchase (order number or receipt) is required.

2. Non-Returnable Items:
For hygiene and safety reasons, we cannot accept returns on:

• Opened or used products.

• Gift cards or promotional items.

3. How to Initiate a Return:

• Contact our customer care team at support@ozenlunabeauty.com to request a return authorization.

• Once approved, package the item securely and include your order number.

• Ship the product to the address provided by our team.

4. Refunds:

• Once your return is received and inspected, we will process your refund within 5-7 business days.

• Refunds will be issued to the original payment method. Shipping costs are non-refundable.

5. Damaged or Defective Products:
If you receive a damaged or defective item, please contact us within 7 days of delivery. We’ll gladly replace the product or issue a refund.

6. Exchanges:
We currently do not offer direct exchanges. If you’d like a different product, please return the original item and place a new order.

For any questions or assistance, reach out to us at support@ozenlunabeauty.com. Thank you for trusting Ozenluna Beauty—we’re here to make your experience as radiant as your skin!